bedbid's Privacy Policy
Your personal information is completely safe with us. Here we transparently explain how bedbid collects, stores, and uses your data.
1. Introduction and Scope
bedbid ("we", "our", "platform") is an online casino and betting platform operating for users in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to protecting their personal information.
This privacy policy explains what information we collect when you use bedbid's website, mobile site, or related services, how that information is used, with whom it may be shared, and what steps we take to protect your data.
By using our platform you are agreeing to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team with any questions.
Important: bedbid provides services only to individuals aged 21 or older. We do not knowingly collect or process information from minors.
2. What Information We Collect
bedbid collects various types of information to provide and operate its services. This information falls into two main categories — information you provide directly and information collected automatically.
2.1 Information You Provide Directly
Information you provide yourself during account registration and use:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Current address and district
- Payment information (bKash, Nagad, or Rocket account number)
- Security information such as password and security questions
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device identification information
- Browser type, operating system, and device language settings
- Page visit logs, click patterns, and session duration
- Gaming history, bet amounts, and transaction details
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification and fraud prevention, we may sometimes receive information from trusted third-party verification service providers. This information is used solely for the purpose of meeting legal obligations and ensuring platform security.
3. Purpose of Using Information
bedbid uses collected information for the following legitimate purposes. We never use information beyond its intended purpose.
3.1 Service Operation and Improvement
- Creating and managing your account
- Processing deposit and withdrawal transactions (bKash, Nagad, Rocket)
- Providing gaming services, bonuses, and promotional offers
- Monitoring and improving platform performance
- Identifying and resolving technical issues
3.2 Identity Verification and Legal Compliance
- Verifying user age (ensuring access only for those aged 21+)
- Complying with Anti-Money Laundering (AML) regulations
- Preventing fraud and unauthorized access
- Fulfilling legal obligations and responding to regulatory authority requests
3.3 Communication and Support
- Sending transaction confirmations and important notifications
- Responding to your 24/7 live chat support requests
- Providing technical support
- Sending promotional messages where you have given consent
bedbid never sells your information to third parties. Your personal data is a valuable asset and we treat it as such.
4. Information Sharing and Disclosure
bedbid may share your information with third parties in limited and specific circumstances. We never sell or lease your information for commercial purposes.
4.1 Service Provider Partners
Specific information may be shared with trusted service providers to assist in operating our platform. This includes:
- Payment processing companies (bKash, Nagad, Rocket)
- Identity verification service providers
- Cybersecurity and fraud detection companies
- IT infrastructure and cloud service providers
These partners operate under our instructions and may not use your information for their own purposes.
4.2 Legal Obligations
If required by a court order, a legitimate request from a law enforcement agency, or a directive from a regulatory authority, we may disclose your information under legal obligation. In such cases we always share only the minimum information necessary.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases we will notify you in advance and the new authority will also be bound to follow this same privacy policy.
5. Cookies and Similar Technologies
bedbid uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.
5.1 Types and Purpose of Cookies
- Essential Cookies: Required for the core functionality of the platform. This includes maintaining login sessions and ensuring security.
- Functional Cookies: Used to remember your preferences and language settings.
- Analytics Cookies: Help improve the service by analyzing how users are using the site.
- Security Cookies: Used to detect fraud and unauthorized access.
5.2 Cookie Controls
You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some important platform functions from working properly, such as maintaining your login session.
6. Data Security Measures
bedbid applies industry-standard security technologies and practices to protect your personal and financial information.
6.1 Technical Security
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Firewall and Intrusion Detection: Active monitoring systems to protect against unauthorized access and cyberattacks.
- Secure Payment Gateway: All financial transactions are carried out through secure and encrypted channels.
6.2 Administrative Security
- Regular data protection training provided to staff
- Access to sensitive information restricted to authorized personnel only
- Third-party partners operated under confidentiality agreements
- Regular security audits and vulnerability testing
Warning: No method of transmitting information over the internet is 100% secure. We take every possible security measure, but you also have a responsibility to keep your account password confidential and to avoid clicking on unfamiliar links.
7. Data Retention Period
bedbid retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
7.1 Active Accounts
Your profile information, transaction history, and gaming records will be retained for as long as your account remains active. This information is necessary for service delivery, customer support, and dispute resolution.
7.2 After Account Closure
Even after your account is closed, certain information may be retained for a specified period due to legal obligations. Financial transaction records are retained under Anti-Money Laundering regulations.
7.3 Data Deletion Requests
Within the limits of applicable law and our legal obligations, you may request the deletion of your personal information. To do so, email [email protected] or contact us through our 24/7 live chat.
8. Your Rights and Controls
As a bedbid user, you have the following rights regarding your own information.
8.1 Right to Access
You can view what information we hold about you at any time. Log in to your account and go to the profile section to view your stored information.
8.2 Right to Correction
If there is any inaccuracy or error in your information, you may request a correction. Contact our customer support team to do so.
8.3 Right to Data Portability
Under applicable law, you may request your personal information in a structured format.
8.4 Right to Object
You can contact us at any time to opt out of receiving marketing communications or to object to certain types of data processing.
For any data-related requests or complaints, email: [email protected] — our team will respond in English within 24 hours.
9. Protection of Minors
bedbid provides services only to individuals aged 21 or older. We do not knowingly collect or process information from any person under the age of 21.
We take age verification measures at the time of registration. If we learn that a minor has opened an account using false information, that account will be closed immediately and all stored information will be deleted.
If a parent or legal guardian believes their child has used our platform, please contact us at [email protected]. We will take prompt action.
10. Policy Changes and Updates
bedbid may change or update this privacy policy from time to time. This policy may change due to legal changes, the addition of new services, or technological developments.
10.1 Notification of Changes
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be shown when you log in to the platform
- The date of the most recent update will be noted at the top of this page
10.2 Your Consent
Continuing to use our platform after a revised policy is published will be taken as your agreement to the new policy. If you do not agree with the new terms, you have the right to close your account.
We recommend that you review this page regularly, especially after each update. For any questions, contact us at [email protected].
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our dedicated privacy team is always ready to assist you.
- Email: [email protected]
- Live Chat: Support available 24/7 in Bengali
- Website: bedbid.lat
We work hard to keep your information secure and to uphold your right to privacy. Thank you sincerely for your trust in bedbid.